What Steps Are Involved In An Organization (Re) Design

One of the most strategic and transformative consulting projects you can offer your clients is organization redesign. Not only does organization design enable you to help your clients optimize their business performance and reshape their culture but also it positions you to land a six-figure consulting contract.

To get you started, let me share with you an overview of how to go about delivering an organization redesign project. First, there are four phases: determine design direction, develop the design, plan the implementation, and implement and evaluate.

Second, as you guide your clients through each phase, they need to address both hardware-related issues (e.g., processes, reporting relationships, spans of control, etc.) and software-related issues (e.g., leader and employee behavior and performance patterns) You, as a consultant, add value by helping them address both simultaneously. 

Third, the following are some suggestions of what you can offer your...

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What Are Silos (And Why Bust Them)

 

When I first joined Walt Disney World as an internal Organizational Development Consultant, I was assigned to Disney's Animal Kingdom. The park had just opened and while there were many things that were going well, one of their biggest challenges was to unravel some of the missteps that took place at opening. You see, the creative team at Walt Disney Imagineer had an amazing vision for the theme park and what it could become. However, the Imagineers did not report to the same leader as the operators who would eventually manage the park and the lack of coordination cost the company millions. Little things like including ample stroller parking at the park's signature attraction Kiliminjaro Safaris would have been caught if there was better communication between the creative and operating teams. It was for this reason that the team kicked of an initiative dedicated to enhancing the strategic partnering not just for the Animal Kingdom for the company overall. 

Since then,...

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Systems Thinking for Consultants

I have two children. When they were small, they used to go to daycare. What this meant in practicality to me was: two kids + daycare = many fevers and visits to the doctor’s office. As the parent, I was able detect and even treat the fever. However, in order to get rid of the fever, I had to rely on my doctor to discern whether the fever was caused by a bacteria or a virus and, if so, what part of the body the bacteria or virus was infecting. Then the doctor, using her knowledge of how the body functions, was able to prescribe the solution to dealing with the root cause of the fever.

You may be thinking right now, “What does this have to do with consulting?” Well, the difference between a parent and a doctor is the doctor is better able to understand the human body as a system, as well as better able to discern root causes of illnesses and to prescribe long-term cures for those illnesses. Similarly, the difference between a good consultant and a great consultant is...

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NOT Everyone is a Leader

and Other Truths about Leadership that No One Will Admit

I have heard the refrain “everyone is a leader” ever since I got into the performance improvement/organization development business 20 years ago. The heart-felt sentiment behind this lie is good: everyone is equally important to the success of an organization and everyone has the potential and capacity to be an influencer. But having the ability to be an influencer or possessing good self-management skills is not the same as having the gift of leadership, particularly executive leadership.

The “everyone is a leader” myth, which has been blindly accepted as truth, actually waters down the significance and uniqueness of the gift of leadership and keeps people who don’t have that gift from finding out what they actually are great at doing. It’s like telling an athletic team that all of its members are star players, when that is far from the reality. If all of the team members believed they...

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Four Reason to Love Corporate Politics

The last role I held at Walt Disney World before I left to start my own consulting firm was as the senior manager for Operations Integration. My job was to ensure that the senior executives from the theme parks, resorts, lines of business and support organizations worked together effectively and were on the same page, and that large-scale initiatives were implemented effectively across organizational boundaries. When my team and I were brainstorming a logo for our department, we jokingly decided we would design the “O” in Operations Integration to resemble a large bull’s eye, because of the amount of corporate politics we had to manage and mitigate. It felt like a miracle when we got anything accomplished while balancing competing organizational priorities and the ego needs of high-level executives.

I, like most leaders and consultants, began to develop a deep frustration for corporate politics that slowed me down, because it was time-consuming and emotionally...

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Organization Development 101

A FAMILIAR CASE STUDY

Tim, a seasoned leader in his hospitality/entertainment company, finally made the leap from general manager to vice president of the flagship theme park of his company. As he assumed his duties, he realized there were several major challenges in front of him:

    • How can he keep his “product” fresh and new while maintaining the company’s heritage and traditions?
    • How can he re-engage his employees and make them feel special?
    • How can he break down the silos among the various departments so they can work together more effectively and creatively?

Like the great operator and manager that he is, Tim began a series of initiatives to help rectify the problems. He began a program called “Employee First Community,” which was conceived to make employees feel special by having a logo designed and placed on many internal communication tools and recognition gifts such as briefcases. In addition, he set up a series of meetings for the leaders of...

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Tips for Managing Resistance

It was time for my young daughters to learn how to ride a bike. My older daughter, Hannah, was clearly uncomfortable and afraid. She challenged me STRAIGHT ON. When I asked for her to get on the bike, she clearly and directly said no. She pitched a fit, engaged in a full one temper tantrum and ran back into the house. My younger daughter Ainsley, while equally afraid, chose a different tactic. She faked sick. She asked me to explain over and over again what she was to do before she would even get on the bike. Both children dealt with fears of loss of control and vulnerability. One was resistant, the other was not. And the resistant one wasn’t Hannah. It was Ainsley.

As consultants, we encounter resistance all the time. We propose a change, give difficult feedback and suggest alternatives to transform business processes to clients who will do one of three things:

    • Option 1 - Accept our recommendations and partner with us to transform suggestions into reality.
    • Option...
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5 Best Practices to Tap into Your Intellectual Property

If you struggle with transforming what your vast experiences and insight into concepts and skills that are transferable to your current and future clients, don't worry. You are not alone. 

To help you manifest your intellectual property that you can use in your content marketing and consulting delivery, let me give you Five Best Practices to help you get started:

  • First, look at the problems your clients typically ask you to solve. Do they want you to alleviate pain? (e.g., they no longer enjoy the business results they once did; their leaders are floundering; they must cut costs; etc.). Or do they need help in maximizing opportunities? (e.g., they want to be market leaders, but don’t know where to start; they want to publicize their assets, but are having no success at doing so; etc.) Now, consider this: The reason that a client calls you in is a clue what to your expertise is.
  • Second, analyze how you think about the problems or opportunities facing you. A...
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Why Every Executive Needs a Sounding Board

As consultants, we struggle with determining new ways we can add client value. We wrack our brains for breakthrough products and services or new content and resources to engage our clients. However, we are missing the one thing that we do that adds the most value which is when we serve our clients simply as sounding board.

All senior executives have a ton on their plates and on minds...and not a lot of people that they can talk to that do not have an agenda or expectations for them to be in perfect control all times. But when we, as consultant,s offer our think partnership to them, we provide a SAFE PLACE to help them sift through clutter and chaos to more quickly set to clarity in terms of both thoughts and desired action, so that results they seek can be accelerated and realized. 

When we act as an executive sounding board we provide significant benefits:

Common Vantage Point:

In contrast to client's direct reports and peers, we can see the world from THEIR point...

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7 Best Practices for a New Leader Assimilation

When a leader assumes a new position, the first 90 days are critical. It sets the tone for their tenure and determines employee expectations. You, as a consultant, have a unique opportunity to provide essential and critical support that will make or break both this leader's effectiveness and organizational performance. 

Here's 7 best practices that you can share with your clients to make sure that they transition well into their new role and quickly gain trust and connection with their direct reports. 

1. Do Nothing.

The first thing they should do is nothing. Do not introduce any sweeping change initiatives. And do NOT fire anyone right away. It is important for me to say that again: Do NOT fire anyone. Any change effort at this point will be viewed with skepticism, because employees are of the opinion that the new leader doesn't really know or understand them or their business yet, and are thus unable to make informed decisions.

Action Ideas For Your Clients to...

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