In this week's podcast, I share with you what I learned from my years at Disney about what creates amazing experiences that turns customers into raving fans and brand loyalists.
As consultants, everything we do ultimately affects customer satisfaction. And customer satisfaction holds the key to a company's immediate and long-term profitability.
Regardless of your area of expertise, you have to be able to connect the dots between your solutions and the impact they have on the customer experience.
Employee engagement is not some sexier new term for employee satisfaction. It's actually a total shift the pursuit of employee happiness towards employee motivation.
Employee engagement is all about to what degree employees are rationally and emotionally committed to the organization that they work for which translates to two key outcomes:
1. To what degree employees go above and beyond for customers and teammates?
2. To what degrees employees want to stay working for the company?
In this week's podcast, I share with you what I learned about creating engaged employees from my time as an internal consultant at Walt Disney World. The principles you will learn about are transferable and scalable to companies of all sizes and industries.
The information is essential for consultants (new and seasoned) because at some point you're going to be ask to offer a training program of some kind as a magic silver bullet to solve some...
In today's podcast, I am going to reveal the one thing that every organization needs to ensure its long-term success and forever sidestep organizational decline. This one thing isn't cash flow or even a breakthrough product line. It's integrity.
Integrity at work goes beyond truth in pricing and ethical financial reporting - but it starts there.
If you think companies need to do better than just hit short-term profit goals, you need to listen in to this week's podcast which will provide two things for you:
1. Validation that your values around honesty, respect and appreciation for everyone's contribution are shared.
2. Expanded perception around all the facets of integrity and what it means to create a sustainably healthy organization.
At the end of the day, a consultant is so much more than someone who provides services to an organization without being a full-time employee or even a strategic advisor. A consultant is someone who speaks truth to power...
If you want to land contracts but hate sales and the idea of asking for higher fees makes you queasy - I got great news for you. You don't have to.
In my podcast from my series Consulting Matters: Mastering the Art & Science of the Business I am going to introduce in a better way to land contract which is through establishing a strategic partnership with a future client.
When you listen in - you'll discover the three steps to take in order to position yourself as a peer and your consulting against the most significant business issues your future client is dealing with.
You'll discover that you can win both business AND trust and that is possible to make great money WHILE making a difference.
One of the best things about mentoring other consultants is the opportunity it gives me to reflect on what I do as a consultant and why.
This week our group was exploring the topic of gaining and retaining leadership buy-in and it caused me to stop and really think why this matters so much and it all boils down to this -
The one thing that we all really want from others in order to trust them is confidence that when they make decisions they take into account what's in our best interest.
When I train consultants on the importance of doing an assessment and taking the time to deeply listen to stakeholders (whether they are executives, managers, employees or customers) it's not just about a consulting approach that generates revenue for them. It's about being a a conduit to help those people in the organization be heard and have a voice on issues that effect them.
What most leaders (and even consultants) don't get about creating employee engagement is that it's not...
If you’re a high-achiever SURELY, you’ve considered starting your own consulting business by now (if you haven’t already.) There is no shortage of advice and mentors that can help you learn how to market and sell yourself. But the reality is…
…Growing a consulting business is unlike any other business!
To achieve sustainable success, you have to think broader than just finding clients.
You needs to implement a system that will can empower you to predictably and consistently:
Positive self-talk or shameless self-promotion won't transform your mindset and your fears about...
I want you to land your next (or first!) six-figure contract with confidence.
Are you optimizing your earning power? Are you getting paid what you're worth?
In this video from my eCourse "Contacts to Contacts: How to Land Clients & Establish Long-Term Winning Partnerships" I let you in my insider secrets to transforming a small request for a tactic such as a training or short-term coaching assignment into a larger and long-term consulting engagement.
I am passionate about about this topic because how you well you handle contracting conversations defines your consulting potential in terms of:
My partnership set up approach to landing clients has been the key to my success. Within 18 months of leaping from my high-profile role at Walt Disney World into full-time consulting business ownership, I grew my revenue from $0 - $300,000. I didn't achieve...
Betsy Jordyn: Well hello there everybody it's Betsy Jordyn of the Consultants Institute, and I am so excited to finally be interviewing Michael Zipursky of Consulting Success. So Michael and I met how many years ago was it, Michael?
M. Zipursky: Oh, wow.
Betsy Jordyn: About three years? Four years ago?
M. Zipursky: It's been awhile. Is it? Time flies.
Betsy Jordyn: So he was so gracious to interview me for his podcast series, and I've been waiting for an opportunity to return the favor, and this is my opportunity. So without further ado let's just jump in. So tell me a little bit about you. So you have your own business consulting success. So tell me about this business.
M. Zipursky: Yeah, ConsultingSuccess.com is where we work...
Hooray your marketing efforts have paid off! You have a meeting scheduled with someone who has expressed interest in doing work with you. In this article, I want to share you with practical tips on how to leverage this meeting towards establishing your credibility with your future client while positioning yourself to maximize your contribution AND compensation.
This meeting is far more than a discovery or contracting meeting. It is an opportunity to literally change your client's life. Through the questions you ask and how you help your client go beneath their wants to their greatest needs, you are providing dramatic value. Because your client has a thousand things in their thoughts, their minds, their heart, and what you're going to do is help them get clear; get clear on the issues that are bothering them that they intuitively, instinctively, absolutely want to take action on.
I call this meeting Directional Agreement because this is where you and...
Forging a strong client relationship is not a matter of chance. It is the result of choice and whether or not the consultant has taken charge of the positioning process. Unlike other roles in an organization, consultants hold no formal position on the organization chart. It is up to the consultant to carve out the position. If consultants do not take charge of the positioning process, it will be done for them by their clients which may cause them to fall into one of two traps.
The first trap is what I would call the Surrogate Leadership Trap. Consulting is not the same as leading, which can be seen in the visual above.
Many consultants by virtue of their natural leadership abilities or past executive experience are invited to play a role that involves more than simply giving expert advice or recommendations but rather step into the role that the client is supposed to be playing. And if the consultant has been a leader in the past, this is a huge temptation.
Trying to lead...
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