#27: The Disney Secrets to Customer Service Excellence
Aug 06, 2018
In this week's podcast, I share with you what I learned from my years at Disney about what creates amazing experiences that turn customers into raving fans and brand loyalists.
Why You Need to Listen In
As consultants, everything we do ultimately affects customer satisfaction. And customer satisfaction holds the key to a company's immediate and long-term profitability.
Satisfied customers:
- Are more likely to spend more money with the company
- Will buy additional products and/or services
- Recommend the company to others
Regardless of your area of expertise, you have to be able to connect the dots between your solutions and the impact they have on the customer experience.
Three Ways I Can Help You
When you’re ready to fully own the power of what you do and position yourself for the right clients and opportunities, here are three ways I can help.
- Brand Positioning & Messaging: I’ll help you get to the heart of your consulting and coaching’s unique value and express it in clear messaging that gets the RIGHT clients excited to work with you.
- Core Offer Framing & Pricing: Let’s package your expertise and strengths into irresistible, strategic offers that get you paid for the value you create (vs. the hours you work)
- Website Copy & Design: Let’s build you a high-quality, credible website that reflects your personality and brand promise…without the DIY stress.
