#27: The Disney Secrets to Customer Service Excellence

podcasts Aug 06, 2018

Download Episode Transcript

In this week's podcast, I share with you what I learned from my years at Disney about what creates amazing experiences that turns customers into raving fans and brand loyalists.

Why You Need to Listen In

As consultants, everything we do ultimately affects customer satisfaction. And customer satisfaction holds the key to a company's immediate and long-term profitability.

Satisfied customers:

  • Are more likely to spend more money with the company
  • Will buy additional products and/or services
  • Recommend the company to others

Regardless of your area of expertise, you have to be able to connect the dots between your solutions and the impact they have on the customer experience.


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