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Making Good on Your Word eBook

Get my Disney Insider Secrets to Customer and Employee Engagement!

This book takes you behind the scenes into how this world renowned company took it's already legendary customer service and leadership excellence to the next level. 

Who this book is for:

  • Internal and external consultants wanting best practices to use with their clients
  • Ambitious consultants looking for new ways to add client value
  • Leaders wanting to create a company of the quality and sustainability like Disney
  • Disney fans who enjoy discovering what takes place behind the scenes

What's inside:

  • Insight into how companies turn customers into raving fans
  • Clarity on what it really takes to thrill customers and engage employees
  • Insight into how to get departments working together to make and deliver consistent brand promises
  • Why a company's brand is not created in the marketing department and where it actually is formed